Refund policy

Return and Refund Policy

We want you to love your Nexa Vault purchase. If something isn't right, here's how returns work:

Eligibility

• Items can be returned within 30 days of delivery
• Items must be unused, in original packaging, and in resellable condition
• Proof of purchase (order number or receipt) is required

How to start a return

• Email us at orders@nexavault.us with your order number and reason for return
• We'll confirm eligibility and provide return instructions

Return shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking

Refunds or exchanges

• Once we receive and inspect your return, we'll notify you of approval
• Approved refunds are issued to your original payment method within 5-10 business days
• Exchanges (same item, different variant) can be arranged instead of a refund if preferred

Non-returnable items

• Items damaged through misuse
• Items returned after 30 days

Damaged or incorrect items

• If your item arrived damaged or incorrect, contact us within 7 days of delivery for a free replacement or full refund — no return shipping cost to you in this case